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Delivery
We deliver to many countries in Europe, the rest of the world and the French overseas departments and territories.
In Europe:
- Mainland France
- Germany
- Austria
- Belgium
- Bulgaria
- Cyprus
- Croatia
- Denmark
- Spain
- Finland
- Greece
- Hungary
- Ireland
- Iceland
- Italy
- Liechtenstein
- Luxembourg
- Malta
- Monaco
- Norway
- Netherlands
- Poland
- Portugal
- Czech Republic
- Romania
- Sweden
Worldwide:
- Australia
- Canada
- United States
- Mexico
- United Kingdom
- Switzerland
In the Dom:
- Guadeloupe
- French Guiana
- Martinique
- Reunion Island
If you live in another country and would like delivery, please contact us so that we can study the feasibility of adding your country to the list!
Consult the Shipping and Delivery section of the Alsace shop.
You can find your collection code in the email or text message you receive with your parcel and in your Mondial Relay mobile application.
Here are the steps to find it in the Mondial Relay mobile application:
Step 1: Download the application
- On Android :Download on Google Play
- On iOS :Download from the App Store
Step 2: Log in
Step 3: Find your parcel (via its tracking number or sender) and click on "More info".
Please note: The collection code will be sent to you by email and text message and will only be available in our application when your parcel is available in the Locker.
You can also contact the carrier:
- Shop2Shop by Chronopost on (+33) 9 69 391 391 (Price of a local call)
- Mondial Relay on (+33) 9 69 32 23 32 (Price of a local call)
Depending on the season, the number of parcels sent per day is more or less high, which sometimes leads to storage saturation in the Point Relais®|Locker.
When the Point Relais®|Locker outlets are full, the carrier may choose to drop off the parcel at another collection point:
- Automatically: at the nearest Point Relais®|Locker to the one initially chosen.
- Following an e-mail from the carrier inviting you to choose a new Relay®|Locker Point.
In all cases, the carrier will do everything in its power to deliver your order as quickly as possible.
You've just placed an order on www.decoalsace.fr and are waiting calmly for your parcel.
Do you know what to do when you receive your order ?
You should know that as soon as you accept a parcel by signing the Delivery Note, you take possession of the goods and the risks of loss or damage are transferred to you.
It is therefore important that you do not sign the Delivery Note until you have checked the contents of the parcel(s) and the condition of the goods.
Take the time to examine your goods: by law, you have 15 minutes to check the products you have ordered, even if the delivery person does not tell you this.
Before signing the Delivery Note:
Make a quick examination of the condition of the goods.
Check that the Delivery Note corresponds to the goods delivered (type of goods, quantity, etc.).
Check that the goods delivered correspond to the order placed (type of goods, quantity, etc.).
Once these steps have been completed, if you feel that the condition of the goods is not to your satisfaction, you can refuse delivery by making specific reservations as explained below.
Damaged or missing product: reservations to be made
After opening your parcel, you notice a damaged product or a missing product in your order: reservations must be made with the carrier so that the necessary steps can be taken to return the product(s) concerned.
For these reservations to be accepted by the carrier, you must carefully follow the instructions below and provide as much detail as possible about the reasons for your refusal.
General reservations such as "subject to unpacking" or "parcel refused" have no legal value.
Admissible reservations
If one or more products are missing from your order, you can choose whether or not to keep your parcel if you wish to use other references while waiting to receive the missing one, for example.
You must then indicate whether or not the parcel has been opened (there may be a slight hole in one place, for example: you must specify this) and explain which product(s) is/are missing, indicating its/their reference(s) and the manufacturer's brand if you know it.
If you find yourself with a damaged product: specify as precisely as possible the type of damage. Is the product broken, dented or scratched, and where?
Also explain if the box is damaged, if it has been opened, if it is badly closed, etc.
Inadmissible reservations
- "Refused parcel" (no explanation as to why the product was refused).
- "Opened parcel" (it is not known whether products are missing or not, and if so, which ones).
- "Missing X items" (without the reference number of the product(s) in question, this reservation is deemed incomplete by the carriers).
- "In poor condition" (the damaged product and the type of damage are missing).
- "Product damaged" (the reference of the damaged product is missing).
You can contact the carrier directly using the tracking number for your parcel, which is available in your Customer Account under Order History.
- La Poste on 3631 (single number not surcharged)
- Mondial Relay on 09 69 32 23 32 (single number with no surcharge)
- ChronoPost Shop2Shop on 0809 801 525 (single number)
- ChronoPost on 09 69 391 391 (price of a local call)
- Hermes (Germany) on 0049 (0)1 806 311 211 (single number without surcharge)
You can find this information in the Shipping & Delivery section.
The parcel has either been entrusted to a third party, lost by the carrier or stolen during transport by an unscrupulous driver.
Much more rarely, the customer may be the victim of fraud.
In all cases, you should :
Check around your neighbourhood to ensure that the parcel has not been entrusted to a neighbour and inform Déco Alsace Obernai via the contact page.
We will then check the information provided and contact the carrier, who will inform us of the outcome of the investigation.
Depending on the carrier's return, we may have to reship the order or reimburse you the sums paid, unless proof is provided that (article L. 221-15 of the Consumer Code) the customer is at fault, or a third party to the contract is at fault, that this is insurmountable and that it was unforeseeable (a theft for example), or the non-delivery is the result of force majeure (natural disaster, fire, etc.).
It should be noted that the carrier is not considered to be a third party to the contract.
Did you know that 95% of all orders are delivered to the carrier just 2 hours after being placed on our website ?
You haven't received your parcel yet ? It is probably still in transit to your destination.
You don't need to call us or send us a message to track your parcel.
You have all the tools you need to do so, because ALL our shipments have a tracking number and a parcel tracking link.
To find out where your parcel is, simply log on to the site and go to the Order History section of your Customer Account to view this information.
Simple, isn't it !
Take the time to check this information first !
We dispatch your parcels the same day from Tuesday to Saturday, and even on some Sundays !
Packages are delivered according to the carrier selected:
Home delivery or postal service in France
- Envelope Registered Letter in Letterbox (4 working days)
- Colissimo Suivi signature delivery (2 to 4 working days)
- ChronoPost 18h signature delivery (1 to 2 working days)
Delivery to Relay Points in France
- Mondial Relay (3 to 5 working days)
- Shop2Shop by ChronoPost (3 to 5 working days)
Delivery to Relay Points in Europe
- Mondial Relay (4 to 7 working days)
Home delivery in Europe
- Colissimo Europe (5 to 12 working days)
- Mondial Relay Europe (4 to 12 working days)
- Paquet/Lettre Suivie Delivengo (4 to 9 working days)
- ChronoPost Classic Europe (takes 3 to 5 working days)
Worldwide Home Delivery
- Colissimo Suivi Monde (10 to 17 working days)
Overseas Home Delivery
- Colissimo Outre Mer Economique (20 to 40 working days)
- Colissimo Outre Mer (12 to 20 working days)
Shipping rates are available on each product sheet in the Delivery times and rates tab for each product.
*These times are given for information and estimates only and cannot prejudge legal deadlines, compensation for delays or cancellation of orders once dispatched.
You can find this information in full in the Shipping & Delivery section.
The time it takes to validate your order is the time it takes to check that there are no errors in your order and that the payment method you have used is valid.
The preparation time corresponds to the time taken by the seller to prepare your Order and deliver the parcel to the carrier (La Poste, Colissimo, Chronopost, Mondial Relay, etc.).
These first two times are often included in the dispatch time (validation time + preparation time = dispatch time).
Delivery time is the time taken by the carrier to get your parcel from the seller's warehouse to your delivery address.
You need to add up the dispatch time and the delivery time to find out when you can expect to receive your order.
We prepare your order as soon as we receive it, then pass it on to the carrier.
The estimated delivery time begins the day after we receive your order.
You can find this information in full in the Shipping & Delivery section.
We deliver anywhere in mainland France, Corsica, certain countries in the European Union, the French overseas departments and certain countries around the world.
You have the choice of delivery to your home address or to a Relay Point, depending on the country selected.
You can choose to have your order delivered to your home, your place of work or a recipient of your choice, in a Relay Point or by collection from our La Boite aux Trésors shop in Obernai.