Product Return and Withdrawal

Interpretation and Definitions

Interpretation

Words with a capitalised first letter have the meaning assigned to them below, whether used in the singular or plural.

Definitions

For the purposes of this policy :

• Company : Trésors d'Argan Sarl, 4 rue Sainte-Odile, 67210 Obernai, France, also referred to as "we", "our" or "us".
• Goods : the products offered for sale on the website.
• Order : any purchase request for Goods made by the Customer.
• Service : the website.
• Website : Déco Alsace, accessible at https://www.decoalsace.fr/
• You : any individual or legal entity using the Service.

Your Right of Withdrawal

In accordance with applicable regulations, you have a right of withdrawal of 14 days from receipt of the Goods, without having to give any reason.

The period runs from the day on which you, or a third party designated by you (other than the carrier), take physical possession of the product.

To exercise this right, use the button below. You will immediately receive a time-stamped acknowledgement of receipt by email :

Exercise my right of withdrawal

The refund will be issued no later than 14 days after receipt of the returned products, using the same payment method as the one used for the order.

Return Conditions

To be eligible for a return:

• The Goods must have been purchased less than 14 days ago
• Products must be returned in their original condition and original packaging

The following cannot be returned:

• Unsealed products that cannot be returned for hygiene or health protection reasons;
• Perishable or food products once opened (e.g. wines, foodstuffs, cosmetics);
• Personalised, made-to-measure products or products manufactured to your specifications;
• Products with a short or exceeded best-before date, knowingly accepted at the time of purchase;
• Services fully performed with your prior consent and waiver of the right of withdrawal;
• Alcoholic beverages subject to market fluctuations beyond our control;
• Costs relating to gift-wrapping and personalisation options.

We reserve the right to refuse any return that does not meet the conditions above.

Parcel returned to the Seller (non-collection, refusal, incomplete address)

If the parcel is returned due to non-collection, unjustified refusal, absence or incomplete address, we will contact you to determine how to proceed with the order.

Non-food products

Applicable costs depend on the carrier used for the initial shipment:

• Mondial Relay, Lettre suivie, Colissimo, Delivengo: no return fees, as these carriers do not charge us return fees. Only reshipping costs apply if a new shipment is made.
• Chronopost and Happy Post (international): since these carriers charge us return fees, these are passed on at the actual amount incurred (corresponding to the initial shipping rate paid, or recalculated based on weight and volume where delivery was offered free of charge).

You may choose between:

• Reshipment: advance payment of the actual return fees incurred (where applicable, depending on the carrier above), as well as reshipping costs, calculated based on the rate initially paid or, where delivery was offered free of charge, based on the weight and volume of the goods.
• Refund: refund of the price of the Products, less the actual return fees incurred (where applicable) and the initial shipping costs actually paid.

Food products

Only reshipment is possible, at your expense, plus the actual return fees incurred if the initial carrier was Chronopost. No refund is offered due to the perishable nature of the Products.

If you refuse the reshipment or fail to collect the parcel, the order is considered lost, with no refund and no additional fees charged on our part.

You have 60 days from the return of the parcel to notify us of your choice and, where applicable, settle any amounts due. After this period, additional flat storage fees of €10 (incl. tax) may be charged.

Return of goods

Return from France

In case of an error attributable to the Seller

• A return label may be provided depending on the nature of the product. It must be used within 7 days.
• Upon receipt and inspection, a full refund will be issued, including the original delivery costs.

In case of withdrawal or Customer error

• Return shipping costs are the Customer's responsibility.
• A tracking number must be provided.
• Products must be shipped within 14 days of notifying your withdrawal.
• The refund will be issued within 14 days of receipt and verification.
• In accordance with applicable regulations, the original (standard) delivery costs are refunded. If several delivery methods were offered at the time of order (e.g. pick-up point, home delivery), the refund is calculated based on the least expensive method available for that order; any price difference from a more expensive method chosen by the Customer remains at their expense.
• The request is made in two steps from your customer account.

Return from the European Union

In case of an error attributable to the Seller

• No return label is provided.
• Return shipping costs may be reimbursed up to €10 (incl. tax) upon proof of expense.

In case of withdrawal or Customer error

• Return shipping costs remain the Customer's responsibility.
• A tracking number must be provided.
• Products must be shipped within 14 days of notifying your withdrawal.
• Products will be refunded within 14 days of receipt.
• In accordance with the right of withdrawal applicable in the European Union, the original (standard) delivery costs are refunded. If several delivery methods were offered at the time of order (e.g. pick-up point, home delivery), the refund is calculated based on the least expensive method available for that order; any price difference from a more expensive method chosen by the Customer remains at their expense.

Return from the rest of the world (outside the EU)

For deliveries outside the European Union (Switzerland, United Kingdom, Canada, United States, and other international destinations), the right of withdrawal provided for under the French Consumer Code does not automatically apply, as the contractual relationship is governed by the law of the destination country.

In case of an error attributable to the Seller

• No return label is provided.
• Return shipping costs may be reimbursed up to €10 (incl. tax) upon proof of expense.

In case of a voluntary return or Customer error

• Given the cost of international shipping, the Customer keeps the product or bears the full cost of returning it themselves.
• No compensation for delivery costs is due, neither for the initial shipment nor for the return, the delivery service having already been performed.

Step 1 - Notify your withdrawal:

Exercise my right of withdrawal

Step 2 - Arrange the return of the parcel:

Product Return / Order Cancellation

Right of Withdrawal and Withdrawal Form

To exercise your right of withdrawal directly online, use the dedicated button available from your customer account or from the website footer :

Exercise my right of withdrawal

The model withdrawal form and further information on your rights are available in the Right of Withdrawal section of our General Terms and Conditions of Sale.

Contact Us

• Via our Contact page
• By phone at +33 3 67 10 33 36
• By post : Trésors d'Argan Sarl, 4 rue Sainte-Odile, 67210 Obernai, France