Terms of Sales

Definitions

These General Terms and Conditions of Sale (hereinafter the "T&C") are provided by Trésors d'Argan SARL, with a share capital of €7,500, registered with the RCS of Saverne under number 453225435, whose registered office is located at 4 rue Sainte-Odile, 67210 Obernai, France (hereinafter "Trésors d'Argan").

The following terms are defined as follows :

• "Site" : the website https://www.decoalsace.fr and all of its pages.
• "Products" or "Services" : all products (goods) and services that can be purchased or subscribed to on the Site.
• "Seller" : Trésors d'Argan, the legal entity offering its Products or Services on the Site.
• "Customer" : the internet user, whether an individual or a business, making a purchase of Product(s) or Service(s) on the Site.
• "Consumer", in accordance with the preliminary article of the French Consumer Code : any natural person acting for purposes which do not fall within the scope of their commercial, industrial, craft or professional activity.

The visitor to the Site who is interested in the Products and Services offered by the Seller is invited to carefully read these T&C, print them and/or save them on a durable medium before placing an order.

The Customer acknowledges having read the T&C and accepts them fully and without reservation.

Article 1 - Application of the T&C and Purpose of the Site

The Seller reserves the right to modify the T&C at any time by publishing a new version on the Site. The T&C applicable to the Customer are those in force on the date of their order.

Legal information regarding the hosting provider and publisher of the Site, the collection and processing of personal data, and the conditions of use of the Site are set out in the general conditions of use, legal notices, and privacy policy of this Site.

This Site offers the online sale of Gifts, Souvenirs, Stationery, Illustrated Books, Pottery and Handmade Ceramics, Glassware, Food Products (Pâtés, Honey, Jams, Biscuits), Alsace Wines, Liqueurs, Alsace Fabrics, and Cosmetic Products.

Access to the Site is free of charge. The purchase of a Product or Service implies the Customer's full acceptance of these T&C. This acceptance may consist, for example, of checking the box stating "I acknowledge having read and accepted the general terms and conditions of the Site". Checking this box shall be deemed equivalent to a handwritten signature.

Acceptance of these T&C presupposes that the Customer has the legal capacity to do so. If the Customer is a minor or lacks such capacity, they declare that they have obtained authorisation from a guardian or legal representative.

The Customer acknowledges the evidential value of the Seller's automatic recording systems and, unless they can provide evidence to the contrary, waives the right to challenge them in the event of a dispute.

The Publisher makes available to the Customer a privacy policy specifying all information relating to the use of the Customer's personal data and the rights the Customer holds over such data. The privacy policy forms part of these T&C. Acceptance of the T&C therefore implies acceptance of the privacy policy.

Article 2 - Creation of a Customer Account

The creation of a customer account is a prerequisite for any order placed on this Site. The Customer will be asked to provide certain personal information, including first and last name, email address, postal address, and telephone number; this list is not exhaustive. The Customer undertakes to provide accurate information and is responsible for keeping it up to date. The Customer must notify the Seller promptly of any changes. The Customer is solely responsible for the accuracy and relevance of the data provided.

The registered Customer may access the Site using their login credentials (email address and password chosen at registration) or via third-party login systems such as social network buttons. The Customer is solely responsible for protecting their password and is encouraged to use a strong password. In the event of a forgotten password, a new one may be requested. The password must not be shared with third parties. The Seller cannot be held liable for unauthorised access to a Customer's account resulting from a failure to observe this obligation.

The customer account allows the Customer to view all orders placed on the Site. If data in the customer account section is lost due to a technical failure or force majeure, the Seller cannot be held liable, as such information is purely informative and has no probative value. The customer account pages may be printed by the account holder but do not constitute proof of any kind.

Each Customer may close their account at any time by sending an email to the Seller requesting deletion. No data recovery will be possible thereafter.

The Seller reserves the right to delete the account of any Customer who has breached these T&C - in particular where the Customer has knowingly provided false information - or any account that has been inactive for at least one year. Such deletion shall not entitle the Customer to any compensation, and does not preclude legal action by the Seller where circumstances warrant it.

Article 2.1 - Commercial Communications by Email

In accordance with Article L.34-5 of the French Postal and Electronic Communications Code (Code des postes et des communications électroniques), the Seller is authorised to send commercial communications by electronic means (newsletter, promotional offers) to Customers who have already placed an order on the Site, for products or services similar to those previously purchased, without separate prior consent. Each communication includes an unsubscribe link allowing the Customer to opt out at any time, free of charge, from receiving these communications.

Article 3 - Order Process

The Products and Services offered are those listed in the catalogue published on the Site, subject to availability. Each Product is accompanied by a description prepared by the Seller based on information provided by the supplier.

Product photographs are intended to provide a faithful representation of the Products offered. They do not, however, constitute a contractual commitment, as they cannot guarantee perfect correspondence with the physical Products.

The "Cart" refers to the virtual basket grouping all Products or Services selected by the Customer for purchase. The Customer selects the desired Product(s) and adds them to their Cart, the contents of which may be modified at any time.

Once the Customer has finalised their selection, they may proceed to checkout by clicking on the Cart button. They will be directed to a summary page showing the number, characteristics, and unit price of the Products ordered.

To confirm the order, the Customer must check the T&C acceptance box and click the confirmation button. They will then be directed to a form where they must enter the personal information required to process the order.

All orders must be fully and correctly completed. The Customer may make changes, corrections, additions, or cancel their order up until the point of final confirmation.

Once the form has been completed, the Customer will be invited to proceed to payment using one of the payment methods listed in these T&C. A confirmation email summarising the order and its total price will be sent shortly afterwards.

The sold Products remain the property of the Seller until full payment has been received (retention of title clause).

Article 3.1 - Online Prices and In-Store Prices

Prices displayed on www.decoalsace.fr may differ from those applied in our physical store La Boite aux Trésors, located at 4 rue Sainte-Odile, 67210 Obernai, France.

The pricing policies of the Site and the physical store are independent of one another. Differences may arise due to costs specific to online sales (processing fees, logistics, channel-specific promotions).

Prices displayed on the Site apply exclusively to online orders. The Seller is not required to apply the online price in store, nor the in-store price to online orders.

All prices on the Site are expressed in euros, inclusive of all applicable taxes (VAT included), excluding delivery charges, which are specified at the time of order confirmation.

Article 3.2 - Wine Vintages

The vintages indicated on product pages are given as a guide and correspond to stock available at the time of publication. In the event of a stock shortage, the vintage may be replaced by a different one depending on supplier availability. In such cases, the Customer will be informed before dispatch and may either accept the new vintage or receive a full refund.

Article 4 - Prices and Payment Terms

All prices are expressed in euros, inclusive of all applicable taxes (French VAT and any other applicable taxes), excluding processing and shipping costs (see Shipping and Delivery).

Products remain the property of the Seller until full payment has been received. Risk of loss or damage passes to the Customer upon physical receipt of the Products.

Product availability is indicated on each product page. No further information on availability beyond what is displayed on the Site can be provided.

If any Product ordered proves unavailable during processing, the Customer will be notified by email as soon as possible and will not be charged for that Product.

Despite every effort, a small number of Products may carry an incorrect price. Prices are verified before payment is processed. If the actual price is higher than displayed, the Customer will be contacted and may choose to proceed at the correct price or cancel their order. If the actual price is lower, the lower amount will be charged and the Product dispatched.

4.1. Payment methods

Payment is made in euros at the time of ordering, using one of the following methods:

• Card payment, via our secure payment provider PayPlug.
• Apple Pay, via our secure payment provider PayPlug, from a compatible Apple device.
• Bank transfer, reserved for Customers who have already placed at least one order on the Site. The order is shipped once the transfer has been received.
• PayPal, offered only for orders delivered to France and Germany.

To pay with PayPal, Customers must hold an account with PayPal. When paying by PayPal, PayPal's terms of use apply. Payment in four instalments (4X) is available for certain orders paid via PayPal.

To use Apple Pay, the Customer must have a compatible device and a card saved in their Wallet; use of Apple Pay remains subject to Apple's terms. Apple Pay is not offered for delivery to a relay point or for in-store pickup, and delivery is made only to one of the addresses saved in the Customer's Wallet.

4.2. Refund in the event of unavailability identified after payment has been collected

Where payment for the order has already been fully collected at the time the unavailability of one or more Products is identified (stock shortage or any other reason attributable to the Seller), the corresponding refund is calculated on the basis of the amount actually paid by the Customer for the Product(s) concerned, less a proportional deduction of any discount or reduction applied to the order as a whole. The remainder of the order is shipped as normal, less the amount refunded.

Article 5 - Delivery

Delivery charges are communicated to the Customer before payment. Delivery is made to the address specified at the time of ordering, or to a collection point where available.

Products may be shipped within France, within the European Union, and internationally, subject to the areas covered by our carrier partners. All prices are expressed in euros (EUR) inclusive of all taxes, in line with standard B2C e-commerce practice.

5.1 - Delivery Areas

Deliveries are available within France, within the European Union, and to certain non-EU countries, subject to the areas served by our carrier partners.

5.2 - Delivery Times

Delivery times are given as an indication only and may vary depending on the carrier, country of destination, and logistical constraints. Delivery times run until the first delivery attempt.

Times shown on the Site are estimates based on the commitments of our carrier partners (Mondial Relay, Chronopost, Colissimo). Reliable in 9 out of 10 cases, these estimates may occasionally be affected by events beyond our control (weather conditions, industrial action, seasonal peaks). For Chronopost deliveries within Europe, identical delivery times are displayed for all destination countries, though actual times may vary by country; please allow 1 to 2 additional working days for deliveries outside France. No delivery time is contractually guaranteed.

No compensation shall be due in the event of delay caused by force majeure or by incorrect or incomplete information provided by the Customer (incorrect address, absence, failure to collect).

5.3 - Parcel Inspection and Claims

The Customer must inspect the parcel upon receipt. In the event of visible damage or anomaly, precise, complete and reasoned reservations must be recorded with the carrier at the time of delivery.

This obligation applies regardless of the delivery method, including in the event of parcel refusal. Acceptance without reservation, or insufficient reservations, will preclude any subsequent claim for damage or shortage.

5.4 - Loss, Damage and Carrier Claims

Parcels are insured in accordance with the guarantees provided by the carrier. Claims for loss or damage are subject to the carrier's own procedures and time limits.

Any claim for damage or missing items must be submitted within 3 working days of delivery (the day of delivery not included).

In the event of partial damage or missing items, compensation is strictly limited to the value of the goods actually affected.

Refusal of a damaged parcel resulting in its return does not entitle the Customer to compensation.

Where damage makes it impossible to continue transport, the carrier may reasonably decide to abandon the shipment and/or destroy the parcel without prior notice.

5.5 - Parcel returned to the Seller (non-collection, refusal, incomplete address)

If the parcel is returned due to non-collection, refusal not based on a legitimate reason, prolonged absence, or an incomplete or incorrect address provided by the Customer, the Seller will contact the Customer to determine how to proceed with the order.

For non-food Products, applicable costs depend on the carrier used for the initial shipment:

• Mondial Relay, Lettre suivie, Colissimo, Delivengo: no return fees are charged by the Seller, as these carriers do not charge the Seller any return fees.
• Chronopost and Happy Post (international): since these carriers charge the Seller return fees, these are passed on to the Customer at the actual amount incurred, corresponding to the initial shipping rate actually paid at the time of order, or recalculated based on the weight and volume of the goods where delivery was offered free of charge.

The Customer may choose between:

• Reshipment: advance payment of the actual return fees incurred (depending on the carrier above), as well as reshipping costs calculated based on the actual weight and the carrier rate in effect on the date of the new shipment (and at least at the initial rate where delivery costs had been offered).
• Refund: refund of the price of the Products, less the actual return fees incurred (depending on the carrier above) and the initial shipping costs actually incurred by the Seller, including where delivery costs had been offered to the Customer, their actual cost remaining with the Seller.

For food Products, only reshipment is possible, at the Customer's expense, plus the actual return fees incurred where the initial carrier was Chronopost. No refund is offered due to the perishable nature of the Products. If the Customer refuses the reshipment or fails to collect the parcel, the order is considered lost, with no refund and no additional fees charged by the Seller.

The Customer has 60 days from receipt of the parcel returned by the Seller to notify their choice and, where applicable, settle any amounts due.

Failing a response within this period, the Seller may charge flat storage fees of €10 (incl. tax), payable for each additional storage period commenced.

After a period of 30 days following the sending of a formal notice that has gone unanswered, the Seller may consider that the Customer has waived recovery of the Products. Non-food Products may then be reused, resold, recycled or destroyed, with no compensation due to the Customer.

5.6 - Exchanges and Delivery Errors

In the event of a delivery error attributable to the Seller or an exchange request, Products must be returned unused, in their original condition and original packaging. Food or perishable Products cannot be returned or exchanged unless a lack of conformity is duly established at the time of delivery.

5.7 - Delivery Delays

In the event of a delay exceeding the announced delivery time, the Customer is invited to contact the Seller so that an investigation can be initiated with the relevant carrier. As the times displayed are indicative estimates and not contractual commitments, a short overrun (1 to 3 working days) shall not in itself constitute grounds for cancellation of the sale.

Beyond a significant and duly established delay, the Consumer may request cancellation of the sale in accordance with Articles L. 216-2 et seq. of the French Consumer Code, except in cases of force majeure or delay attributable to the Customer themselves (incorrect address, repeated absence, failure to collect from a relay point).

The Seller undertakes to take all reasonable steps to assist the Customer in their dealings with the carrier, without however being able to act in place of the carrier in the handling of transport disputes.

Article 6 - Right of withdrawal and withdrawal form

In accordance with Articles L.221-18 et seq. of the French Consumer Code, the Consumer Customer whose delivery address or billing address is located in the European Union or in the European Economic Area has a period of 14 days from the day on which they, or a third party designated by them (other than the carrier), take physical possession of the goods (or the last good, for an order comprising several goods delivered separately), to withdraw without having to justify their decision or bear any penalty.

The right of withdrawal applies to Products sold at a distance, except for those listed in Article 7. Products must be returned in a condition that allows their nature, characteristics and proper functioning to be established. The Consumer Customer is only liable for any diminished value of the Products resulting from handling other than what is necessary to establish this nature, these characteristics and this proper functioning; the Seller may deduct this diminished value from the refund.

To exercise this right, the Customer may use the "Se rétracter du contrat ici" (Withdraw from contract here) button, directly accessible throughout the withdrawal period from their customer account, the order details, and the Site's footer. The Customer enters the requested information and confirms the request. An acknowledgement of receipt of the withdrawal is sent to them without delay on a durable medium. The Customer may also notify us of their decision by any unambiguous statement (for example the standard form below, or an email to contact@decoalsace.fr).

6.1 - Food products, beverages and cosmetics

These Products are not subject to a blanket exclusion from the right of withdrawal. In accordance with Article L.221-28 of the Consumer Code, only the following are excluded: Products liable to deteriorate or expire rapidly, and sealed Products that cannot be returned for health or hygiene reasons once their seal (cap, seal, film or protective packaging) has been broken after delivery. A Product returned in its original sealed packaging is accepted, unless it falls within the category of Products liable to expire rapidly. Whether the seal has been broken is assessed upon receipt of the returned parcel.

6.2 - Deliveries outside the European Union and outside the European Economic Area

The right of withdrawal provided for in Articles L.221-18 et seq. of the Consumer Code is not offered where both the delivery address and the billing address are located outside the European Union and the European Economic Area (including but not limited to the United Kingdom, Switzerland, the United States, Canada and the rest of the world), without prejudice to any mandatory consumer protection provisions of the Customer's country of residence, to the extent applicable to them. The "Se rétracter du contrat ici" (Withdraw from contract here) button is not offered for these orders, and the Customer is informed of this before confirming their order.

The Seller is under no obligation to accept the return of a Product for a simple change of mind. It may nonetheless, at its sole discretion and as a commercial gesture, agree to do so: in that case, the return is made at the Customer's expense, and delivery costs, both for the initial shipment and for the return, are not refunded. The statutory warranties (Article 8) and the handling of delivery errors attributable to the Seller (Article 5.6) remain applicable.

6.3 - Return procedure

Where the right of withdrawal applies, the Customer must notify their decision before the 14-day period expires, then return the Products without undue delay and, in any event, no later than 14 days from the date on which they communicated their decision. Cash-on-delivery shipments are not accepted.

Return costs remain the Customer's responsibility. It is recommended to use a trackable shipping method.

The withdrawal and the return request are made from your order page in your customer account: the Customer notifies the withdrawal, then confirms the items to be returned and their condition. Once we have validated the request, the Customer receives the instructions and the return address by e-mail, then enters the parcel’s tracking number in their account.

Products must be returned in their original packaging, unopened, with the seal intact and unused. On receipt, we check their condition. A Product returned opened, unsealed or used, other than for a defect noted on delivery, is not refunded where it falls under Article 7; for other Products the refund may be reduced in accordance with Article 6. The Customer is informed by e-mail. The Product is then held at their disposal for 15 days: we return it to them at their expense on simple request, after which we may destroy it without compensation.

6.4 - Refund

Where a withdrawal is valid, the Seller shall refund all sums paid, including standard delivery costs, no later than 14 days from the date on which the Customer's decision to withdraw is received. If several delivery methods were offered when the order was placed (for example collection point and home delivery), the refund of delivery costs is calculated on the basis of the least expensive method available for that order; any difference with a more expensive method chosen by the Customer remains their responsibility. The refund is made using the same payment method as that used for the order, unless the Customer expressly agrees to a different method, and at no additional cost to them.

The Seller may withhold the refund until the Products have been received back, or until the Customer has supplied evidence of having sent them, whichever occurs first.

Gift-wrapping costs charged at the time of the order are refunded together with the Product concerned.

6.5 - Standard withdrawal form

Please also see the section: Exercise my right of withdrawal.

Please also see the section: Return and refund policy.

Article 7 - Exceptions to the right of withdrawal

In accordance with Article L.221-28 of the Consumer Code, the right of withdrawal cannot be exercised for the following Products offered on the Site:

• Goods made to the Customer's specifications or clearly personalised, including any personalisation options attached to them;
• Goods liable to deteriorate or expire rapidly (perishable goods, including products whose best-before or use-by date is very close at the time of delivery);
• Sealed goods that cannot be returned for health or hygiene reasons, once unsealed after delivery (opened food and drinks, opened or used cosmetics, soaps and essential oils);
• Goods which, after delivery and by their nature, are inseparably mixed with other items;
• Alcoholic beverages whose delivery is deferred beyond thirty days and whose value, agreed at the conclusion of the contract, depends on fluctuations in the market beyond the Seller's control (for example wine sold en primeur);
• Services fully performed before the end of the withdrawal period, where performance began after the Customer's prior express consent and express waiver of their right of withdrawal;
• The supply of digital content not supplied on a tangible medium, where performance began with the Customer's prior express consent and express waiver of their right of withdrawal.

The Customer acknowledges having taken note of this list, notified to them before the sale in these Terms.

How the withdrawal button works. The "Se rétracter du contrat ici" (Withdraw from contract here) button is not offered: (i) for orders in which all Products fall within an exclusion that is already determined at the time of order (personalised Products, rapidly perishable goods); (ii) for orders in which both the delivery address and the billing address are located outside the European Union and the European Economic Area (Article 6.2). Since whether a Product has been unsealed can only be established after delivery, it is assessed upon receipt of the returned parcel and does not cause the button to be hidden.

Article 8 - Product Warranties

All items purchased on this Site benefit from the following statutory warranties under French law :

Statutory Warranty of Conformity

Under Articles L. 217-4 et seq. of the French Consumer Code, the Seller is required to deliver goods conforming to the contract and is liable for any lack of conformity existing at the time of delivery. Where a defect appears within 24 months of delivery (or 6 months for orders placed before 18 March 2016 or for second-hand goods), it is presumed to have existed at the time of delivery. The Seller may rebut this presumption where it is incompatible with the nature of the Product or the alleged defect.

After this 24-month period, the burden of proof shifts to the Customer to demonstrate that the defect existed at the time of delivery.

Under Article L. 217-9 of the French Consumer Code, in the event of a lack of conformity, the Customer may choose between repair and replacement of the goods. The Seller may decline the chosen remedy if it entails disproportionate costs compared to the alternative, and must then apply the alternative remedy unless impossible.

Warranty against Hidden Defects

Under Articles 1641 to 1649 of the French Civil Code, the Customer may claim the warranty against hidden defects where the defects were not apparent at the time of purchase, existed prior to the purchase, and are sufficiently serious - that is, they render the Product unfit for its intended use, or diminish its use to such an extent that the Customer would not have bought it, or would not have paid the same price, had they been aware of the defects.

Claims for non-conformity, exchange, or refund must be made by post or email to the addresses set out in the legal notices of the Site.

A non-conforming Product may be returned to the Seller for exchange. Where exchange is not possible (discontinued product, out of stock, etc.), the Customer will be refunded by bank transfer for the amount of their order. The costs of the exchange or refund procedure, including return shipping costs, are borne by the Seller.

Article 9 - Customer Service

Customer service is available by email at : contact [at] decoalsace [dot] fr or by post to the address indicated in the legal notices of the Site.

Trésors d'Argan also offers telephone assistance at +33 3 67 10 33 36 (no premium rate charge).

Article 10 - Liability

The Seller, Trésors d'Argan, shall not be held liable for failure to perform the contract where this results from an event of force majeure. To the extent permitted by law, in relation to Products purchased, the Seller shall incur no liability for any indirect damages, in particular loss of business, loss of profit, damages or costs that may arise. No provision of these Terms excludes or limits any rights the Consumer Customer holds under mandatory statutory provisions.

The choice and purchase of a Product or Service are the Customer's responsibility. The total or partial impossibility of using the Products, in particular due to equipment incompatibility, cannot give rise to any compensation, refund or liability on the part of the Seller, except in the case of a proven hidden defect, a lack of conformity, a defect, or the exercise of the right of withdrawal where applicable under the conditions of Article 6.

The Customer acknowledges using the Site at their own risk. The Site provides the Customer with information for guidance purposes, which may contain imperfections, errors, omissions, inaccuracies and other inconsistencies. To the extent permitted by law, Trésors d'Argan shall not be held liable:

• for any indirect damage, in particular concerning loss of profits, loss of earnings, loss of customers or of data, which may result, among other things, from use of the Site, or conversely from the impossibility of using it;
• for a malfunction, unavailability of access, misuse, a poor configuration of the Customer's computer, or the use of a browser rarely used by the Customer;
• for the content of advertisements and other links or external sources accessible to Customers from the Site. If a link leads to content that is manifestly unlawful, the Customer is invited to notify the Seller using the contact details set out in the legal notice, stating the URL concerned.

Photographs and images of Products shown on the Site have no contractual value; the Seller's liability therefore cannot be engaged if the characteristics of the Products differ from the images shown on the Site, or if the latter are inaccurate or incomplete.

Article 11 - Intellectual Property

All elements of this Site are the property of the Seller or of third parties, or are used by the Seller with the authorisation of their owners.

Any reproduction, representation, or adaptation of logos, text, images, or videos - without this list being exhaustive - is strictly prohibited and constitutes an infringement, in particular under Articles L. 713-2 et seq. of the French Intellectual Property Code.

Any Customer found to be in breach of intellectual property rights may have their account deleted without notice or compensation, without prejudice to any subsequent legal proceedings initiated by the Seller or their representatives.

The trademarks and logos appearing on the Site may be registered by Trésors d'Argan or one of its partners. Any unauthorised use, reproduction, or distribution may result in sanctions under Articles L. 713-2 et seq. of the French Intellectual Property Code.

Article 12 - Severability

If any provision of these T&C is found to be unlawful, void, or unenforceable for any reason, that provision shall be deemed severable from the remaining T&C, which shall continue to be valid and enforceable.

These T&C supersede all prior or contemporaneous written or oral agreements. Rights and obligations under these T&C may not be assigned or transferred by the Customer without the Seller's prior consent. The French language version of these T&C is the authoritative version; any translations are provided for information purposes only.

A printed or electronic version of these T&C and of all notices given in electronic form may be produced in judicial or administrative proceedings.

Article 13 - Applicable Law and Dispute Resolution

These Terms are governed by French law. For Consumer Customers habitually resident outside the European Union and the European Economic Area, Article 6.2 sets out the regime applicable to withdrawal, without prejudice to any mandatory consumer protection provisions of their country of residence, to the extent applicable to them.

Subject to any applicable mandatory provisions, any dispute arising in connection with the performance of these T&C may, before any legal action is taken, be submitted to the Seller for amicable resolution.

A request for amicable settlement does not suspend the statutory time limits for bringing legal proceedings. Subject to any mandatory provisions, legal proceedings shall be brought before the courts of the defendant's place of domicile.

Any complaint relating to the Site or these T&C must be submitted within 365 days of the event giving rise to the complaint. After this period, it shall be deemed time-barred, without prejudice to any mandatory statutory time limits that may apply.

Consumer Mediation

In accordance with Article L.612-1 of the French Consumer Code, it is recalled that « every consumer has the right to have free recourse to a consumer mediator with a view to the amicable resolution of a dispute with a professional. To this end, the professional guarantees the consumer effective access to a consumer mediation scheme ».

In the event of an unresolved dispute, the Customer may refer the matter to the competent conciliator in their area :

• https://www.conciliateurs.fr

It is recalled that this recourse is not mandatory for the Customer.