Terms of Sales

General Terms and Conditions of Sale (T&C)

Definitions

These General Terms and Conditions of Sale (hereinafter the “GTCS”) are provided by Trésors d'Argan SARL, with a share capital of €7,500, registered with the RCS of Saverne under number 453225435, whose registered office is located at 4 rue Sainte-Odile, 67210 Obernai (hereinafter “Trésors d'Argan”).

Hereinafter referred to as:

• “Site”: the website https://www.decoalsace.fr and all of its pages.
• “Products” or “Services”: all products (goods) and services (services) that can be purchased or subscribed to on the Site.
• “Seller”: Trésors d'Argan, a legal or natural person offering its Products or Services on the Site.
• “Customer”: the internet user, whether an individual or a professional, making a purchase of Product(s) or Service(s) on the Site.
• “Consumer”, in accordance with the definition in the preliminary article of the French Consumer Code: “any natural person acting for purposes which do not fall within the scope of their commercial, industrial, craft or liberal professional activity”.

The internet user visiting the Site and interested in the Products and Services offered by the Seller is invited to carefully read these GTCS, print them and/or save them on a durable medium before placing an order on the Site.

The Customer acknowledges having read the GTCS and accepts them fully and without reservation.

Article 1 - Application of the GTCS and Purpose of the Site

The Seller reserves the right to modify the GTCS at any time by publishing a new version on the Site. The GTCS applicable to the Customer are those in force on the day of their order on the Site.

Legal information regarding the host and publisher of the Site, the collection and processing of personal data, and the terms of use of the Site are provided in the general terms of use, legal notices, and data charter of this Site.

This Site offers the online sale of Gifts, Souvenirs, Stationery, Illustrated Books, Pottery and Handmade Pottery, Glassware, Food Products (Pâtés, Honey, Jams, Biscuits), Alsace Wines, Liqueurs, Alsace Fabrics, and Cosmetic Products.

The Site is freely and freely accessible to any Customer. The purchase of a Product or Service implies acceptance by the Customer of all these GTCS, thereby acknowledging full awareness of them. This acceptance may consist, for example, in the Customer checking the box corresponding to the acceptance statement of these GTCS, such as “I acknowledge having read and accepted all the general terms of the Site”. Checking this box shall be deemed equivalent to a handwritten signature by the Customer.

Acceptance of these GTCS presupposes that Customers have the necessary legal capacity. If the Customer is a minor or lacks such capacity, they declare having authorization from a guardian, curator, or legal representative.

The Customer acknowledges the evidential value of the Seller's automatic recording systems and, unless proven otherwise, waives the right to challenge them in the event of a dispute.

The Publisher provides the Customer on its Site with a privacy policy specifying all information relating to the use of the Customer's personal data collected by the Publisher and the rights the Customer has regarding such personal data. The data privacy policy forms part of the GTCS. Acceptance of these GTCS therefore implies acceptance of the data privacy policy.

Article 2 - Creation of a Customer Account

The creation of a “customer account” is a prerequisite for any order placed by the Customer on this Site. To this end, the Customer will be invited to provide certain personal information such as first and last name, email address, postal address, and phone number; this list is not exhaustive. The Customer undertakes to provide accurate information. The Customer is responsible for updating their data and must notify the Seller immediately of any changes. The Customer is solely responsible for the truthfulness, accuracy, and relevance of the data provided.

The registered Customer can access the Site by logging in with their credentials (email address defined during registration and password) or possibly through third-party login systems such as social network buttons. The Customer is fully responsible for protecting the password they have chosen. They are encouraged to use complex passwords. In case of forgotten password, the Customer can generate a new one. This password guarantees the confidentiality of the information contained in their “my account” section, and the Customer therefore undertakes not to transmit or disclose it to third parties. Otherwise, the Seller cannot be held liable for unauthorized access to a Customer's account.

The customer account allows the Customer to view all orders placed on the Site. If the data in the customer account section disappears due to a technical failure or force majeure, the Seller's liability cannot be invoked, as such information has no probative value but only an informative character. The customer account pages can be freely printed by the account holder. However, they do not constitute proof and are solely informative to ensure efficient management of orders or contributions by the Customer.

Each Customer is free to close their account on the Site. To do so, they must send an email to the Seller indicating their wish to delete their account. No data recovery will then be possible.

The Seller reserves the exclusive right to delete the account of any Customer who has breached these GTCS (in particular and without this example being exhaustive, when the Customer has knowingly provided incorrect information during registration or creation of their personal space) or any account inactive for at least one year. Such deletion shall not constitute damage to the Customer, who cannot claim any compensation. This exclusion does not preclude the Seller from taking legal action against the Customer when the facts justify it.

Article 3 - Order Subscription Procedure and Purchase Process Description

The Products and Services offered are those listed in the catalog published on the Site. These Products and Services are offered subject to available stocks. Each Product is accompanied by a description prepared by the Seller based on the descriptions provided by the supplier.

The photographs of the Products in the catalog reflect a faithful image of the offered Products and Services. However, they do not constitute a contractual commitment insofar as they cannot guarantee perfect similarity with the physical Products.

Hereinafter defined as “Cart” the immaterial object grouping all Products or Services selected by the Site Customer for purchase by clicking on these items. To place an order, the Customer selects the Product(s) they wish to order by adding them to their “Cart”, the content of which can be modified at any time.

Once the Customer considers they have selected and added to their cart all the Products they wish to purchase, they can validate their order by accessing their cart by clicking on the button provided for this purpose. They will then be redirected to a summary page where they will be informed of the number and characteristics of the ordered Products, as well as their unit price.

If they wish to validate their order, the Customer must check the box relating to the ratification of these GTCS and click on the validation button. The Customer will then be redirected to a page where they must fill in the order form fields. They must in this case provide certain personal data concerning them, necessary for the proper execution of the order.

All orders placed on the Site must be duly completed and must specify the necessary information. The Customer may make changes, corrections, additions, or cancel the order until its validation.

Once the Customer has completed the form, they will be invited to make payment using the payment methods listed in the section of these GTCS relating to payments. After a few moments, the Customer will receive an email confirming the order, reminding them of the order content and price.

The sold Products remain the property of the Seller until full payment of their price, in accordance with this retention of title clause.

Article 3.1 - Online Prices and In-Store Prices

The prices displayed on the website www.decoalsace.fr may differ from those applied in our physical store La Boîte aux Trésors, located at 4 rue Sainte-Odile, 67210 Obernai, France.

The pricing policy of the website and that of the physical store are independent of one another. Price differences may exist due in particular to costs associated with online sales (processing fees, logistics, promotions specific to each distribution channel).

Prices displayed on the website are valid solely for orders placed online. The Seller shall not be required to apply the online price for an in-store purchase, nor the in-store price for an online purchase.

All prices indicated on the website are expressed in euros, inclusive of all applicable taxes (VAT included), excluding delivery charges, which are specified at the time of order confirmation.

Article 3.2 - Wine Vintages

The vintages indicated on product pages are given as a guide and correspond to stock available at the time of publication. In the event of stock shortage, the vintage may be replaced by a different one depending on supplier availability. In this case, the customer will be informed before shipment and may accept the new vintage or receive a full refund of their order.

Article 4 - Prices and Payment Terms

The prices of our products are indicated in euros inclusive of all taxes (French VAT and other applicable taxes) excluding processing and shipping costs (see Shipping and Delivery).

The products remain the property of the Site until full payment of the price. We remind you that when you physically take possession of the ordered products, the risks of loss or damage to the products are transferred to you.

We display the availability of the products we sell on the Website on each product sheet. We cannot provide more precision regarding product availability than what is indicated on said page or elsewhere on the Website.

During the processing of your order, we will inform you as soon as possible by email using the address associated with your account or via the Communication Manager in Your account if products you ordered prove unavailable, and we will not charge you for these products.

Despite our best efforts, a small number of products in our catalog may display a price error. We will verify the price when processing your order and before any payment.

If it turns out that we made an error in displaying the price, and the actual price is higher than the price displayed on the Website, we may contact you to ask if you wish to purchase the product at its actual price or prefer to cancel your order. If the actual price is lower than the displayed price, we will charge you the lower amount and send you the product.

4.1. Installment Payment with PayPal

To use PayPal, Buyers must hold an account with PayPal company. In case of payment by PayPal, PayPal's general terms of use apply.

4X credit card payment is available for certain orders.

Article 5 — Delivery

Delivery fees are indicated to the Customer before any payment. Delivery is made to the address specified when placing the order, or to a pickup point when available.

Products may be shipped within France, within the European Union and internationally, subject to the areas covered by the carriers. Prices displayed on the Website are expressed in euros (EUR) on an all-tax-included basis (TTC), as commonly used in B2C e-commerce.

5.1 — Delivery Areas

Deliveries are available within France, within the European Union and to certain non-EU countries. International deliveries may be subject to specific logistical or customs constraints.

5.2 — Delivery Times

Delivery times are given as an indication only. They may vary depending on the carrier, the country of destination and logistical constraints. Delivery times run until the first delivery attempt.

The delivery times shown on the Site are estimates based on the commitments of our carrier partners (Mondial Relay, Chronopost, Colissimo). Reliable in 9 out of 10 cases, these timescales can occasionally be affected by external events beyond our control (weather conditions, industrial action, seasonal peak traffic). For Chronopost deliveries across Europe, the same delivery times are displayed for all destination countries, whereas in practice they may vary depending on the country, generally allow 1 to 2 additional working days for deliveries outside France. No delivery time can be guaranteed on a contractual basis.

No delay shall give rise to compensation in cases of force majeure or where incorrect or incomplete information has been provided by the Customer (including incorrect address, absence, or failure to collect the parcel).

5.3 — Parcel Inspection and Claims

The Customer must inspect the parcel upon receipt. In case of visible damage or anomaly, precise, complete and reasoned reservations must be made to the carrier.

This obligation applies regardless of the delivery method, including in the event of refusal of the parcel. Acceptance without reservation or insufficient reservations prevents any later claim for damage or shortage.

5.4 — Loss, Damage and Carrier Claims

Parcels are insured according to the guarantees provided by the carrier. Claims relating to loss or damage are subject to the carrier’s procedures and deadlines.

Any claim for damage or missing items must be submitted within a maximum of 3 working days following delivery (the day of delivery not included).

In the event of partial damage or missing items, compensation is strictly limited to the value of the goods actually affected.

Refusal of a damaged parcel resulting in its return does not entitle the Customer to compensation.

Where damage makes it impossible to continue transport, the carrier may reasonably decide to abandon shipment and/or destroy the parcel without prior notice.

5.5 — Undelivered or Returned Parcel (Non-Pickup, Refusal, Incomplete Address)

If the parcel is returned to the Seller due to non-pickup, unjustified refusal, absence, incomplete or incorrect address, the Seller will contact the Customer to determine further steps.

The return of the parcel results in a fixed charge of €5 (TTC) payable by the Customer, as well as any reshipment fees.

For non-food Products, the Customer may choose:

• Reshipment: €5 (TTC) + reshipment fees (calculated according to actual weight or according to the initial tariff if shipping was originally offered), or
• Refund: amount paid minus the €5 (TTC) fee.

For food Products, only reshipment is possible: €5 (TTC) + reshipment fees. Refund is not possible due to the perishable nature of the Products.

The Customer has 60 days from the return date to notify their choice and pay the due amounts. After this period, a handling fee of €10 (TTC) may be charged.

5.6 — Exchanges and Delivery Errors

In case of delivery error or exchange, Products must be returned in their original condition. Food or perishable Products cannot be returned or exchanged unless a lack of conformity is duly established.

5.7 — Delivery Delays

In the event of a delay exceeding the announced delivery time, the Consumer is invited to contact the Seller so that an investigation can be initiated with the relevant carrier. Since the displayed timescales are indicative estimates and not contractual commitments, a short overrun (1 to 3 working days) shall not in itself constitute grounds for cancellation of the sale.

Beyond a significant and duly established delay, the Consumer may request cancellation of the sale in accordance with applicable legal provisions, except in cases of force majeure or delay attributable to the Customer themselves (incorrect address, repeated absence, failure to collect from a relay point).

The Seller undertakes to implement all reasonable means to assist the Customer in their dealings with the carrier, without however being able to act as a substitute for the carrier in the handling of transport disputes.

Annex — Export & International

This Annex applies to orders shipped outside France and, where applicable, outside the European Union. It supplements Article 5 and prevails in the event of conflict for orders shipped to third-country destinations.

1 — VAT, Pricing and USA Export Surcharge

Prices displayed on the Website are all-tax-included (TTC). For B2C sales within the European Union, Products are subject to French VAT at 20%. For B2C sales outside the EU, prices remain all-tax-included without tax-free refund. French VAT included in the price is neither recoverable nor refundable.

For deliveries to the United States, a 21% export surcharge is applied at checkout after address validation. This surcharge is included in the TTC price and appears on the invoice.

2 — Incoterm and Importation

Non-EU deliveries are carried out under the DAP (Delivered At Place) Incoterm. The Customer acts as Importer of Record and is responsible for:

• local import VAT,
• customs duties,
• brokerage and customs clearance fees,
• and any other charges imposed at destination.

In the event of non-payment or refusal of these charges by the recipient, the Seller reserves the right to charge them to the Customer.

No delivery is performed under DDP (Delivered Duty Paid).

3 — No Tax-Free or VAT Refund

No tax-free shopping, VAT refund or equivalent scheme is offered. French VAT included in the TTC price is neither refundable nor deductible.

4 — Consumer Invoice and Export Invoice

For international orders, the Seller may issue two different documents:

• Prestashop consumer invoice: TTC price + French VAT + USA export surcharge where applicable;
• EBP export/customs invoice: TTC price with export VAT at 0% for non-EU customs and accounting purposes.

The TTC amount is identical on both documents.

5 — Territorial Regimes

• European Union: 20% VAT; no duties; no surcharge; no tax-free.
• United States: 20% VAT + 21% export surcharge (TTC); DAP importation; duties/taxes borne by the Customer.
• UK / Switzerland / Rest of World: 20% VAT (TTC); DAP importation; duties/taxes borne by the Customer; no surcharge.

6 — Prohibited Products

The Customer undertakes not to ship any goods prohibited by carriers. This includes in particular illegal substances, products containing CBD above legal thresholds, certain liquids depending on the carrier, and any goods listed in carrier prohibited items lists.

6 — Food Products

This Annex applies to both food and non-food Products. For food Products, no withdrawal right is offered due to their perishable nature (see Article 6).

Food Products cannot be returned, exchanged or refunded, except in the case of duly established non-conformity or defect.

7 — No Customs or Tax Advice

The Seller does not provide customs, fiscal or legal advice and does not carry out customs formalities on behalf of the Customer.

The Customer remains solely responsible for complying with the laws and regulations applicable in the destination country, including import restrictions and product admissibility.

In accordance with Directive (EU) 2011/83 and related consumer protection rules, where the withdrawal right applies, the Consumer Customer has 14 days from receipt of the Product to withdraw without giving any reason.

The withdrawal right applies exclusively to non-food Products sold at a distance. Products must be returned complete, unused, undamaged, clean and in their original condition. Products returned incomplete, used, damaged or unfit for resale will not be refunded.

6.1 — Food Product Exclusion

No withdrawal right applies to food or perishable Products. Such Products cannot be returned, exchanged or refunded unless a lack of conformity is duly established.

6.2 — Outside the European Union

No statutory withdrawal right applies to deliveries outside the European Union. For deliveries to the United Kingdom, Switzerland, the United States and the Rest of the World, no withdrawal right is offered unless expressly agreed by the Seller.

6.3 — Return Procedure

Where applicable, the Customer must notify their withdrawal within 14 days and return the Products at their own expense within an additional 14-day period. No cash-on-delivery return is accepted.

Return shipping costs are borne by the Customer. A tracked shipping method is recommended.

6.4 — Refund

In case of valid withdrawal, the Seller refunds the TTC amount within 14 days from receipt of the Products or proof of dispatch. Refund is made using the same payment method unless agreed otherwise.

The Seller may postpone refund until receipt of the Products or until proof of dispatch is provided.

6.5 — Withdrawal Form

See also: Return and Refund Policy.

Article 7 - Exceptions to the Right of Withdrawal

The Site offers the sale of the following Products, for which the right of withdrawal of Consumer Customers cannot apply, pursuant to article L.221-28 of the Consumer Code:

• Delivery of sealed goods which cannot be returned for reasons of hygiene or health protection, when they have been unsealed after delivery (wines, food products, cosmetics);
• Delivery of goods made to the Customer's specifications or clearly personalized;
• Supply of goods liable to deteriorate or expire rapidly;
• Supply of services fully performed by Déco Alsace for which you accepted at the time of placing your order that we begin their performance, and waived your right of withdrawal;
• Supply of alcoholic beverages whose price agreed upon conclusion of the contract depends on fluctuations in the market beyond our control.

The Customer acknowledges having read this list, notified prior to the sale in these GTCS.

Services beginning immediately after purchase and fully performed before the end of the withdrawal period do not allow the Customer to benefit from their right of withdrawal if they have expressly waived it. The right of withdrawal cannot be exercised for the supply of digital content not supplied on a tangible medium where performance has begun before the end of the withdrawal period with the Customer's express waiver of their right of withdrawal.

Article 8 - Product Warranty

Legal Provisions to be Reproduced

When acting under the legal warranty of conformity, the consumer has a period of two years from delivery of the goods to act; they may choose between repair or replacement of the goods, subject to the cost conditions provided by article L.217-9 of the Consumer Code; except for second-hand goods, they are exempt from proving the existence of the lack of conformity of the goods during the six months following delivery, this period extended to 24 months from March 18, 2016.

The legal warranty of conformity applies independently of any commercial warranty granted.

The consumer may decide to implement the warranty against hidden defects of the sold item within the meaning of article 1641 of the Civil Code, unless the seller has stipulated that they will not be bound by any warranty; in the event of implementation of this warranty, the buyer has the choice between rescission of the sale or reduction of the sale price in accordance with article 1644 of the Civil Code. They have a period of two years from discovery of the defect.

The suspension, stay, or interruption of the limitation period may not have the effect of extending the extinctive limitation period beyond twenty years from the day the right arises in accordance with article 2232 of the Civil Code.

All items purchased on this site benefit from the following legal warranties provided by the Civil Code;

Legal Warranty of Conformity

Under articles L.217-4 et seq. of the Consumer Code, the Seller is required to deliver goods conforming to the contract concluded with the Consumer Customer and to answer for conformity defects existing at the time of delivery of the Product. The conformity warranty may be invoked if a defect existed on the day of taking possession of the Product. However, when the defect appeared within 24 months following this date (or within 6 months if the order took place before March 18, 2016 or the Product is sold second-hand), it is presumed to fulfill this condition. However, in accordance with article L.217-7 of the Consumer Code, “the Seller may rebut this presumption if it is incompatible with the nature of the [Product] or the invoked lack of conformity”.

Conversely, after this 24-month period (or 6 months if the order took place before March 18, 2016 or the product is sold second-hand), it will be up to the Customer to prove that the defect existed at the time of taking possession of the Product.

In accordance with article L.217-9 of the Consumer Code: “in case of lack of conformity, the buyer chooses between repair and replacement of the goods. However, the seller may not proceed according to the buyer's choice if this choice entails manifestly disproportionate costs compared to the other method, taking into account the value of the goods or the importance of the defect. They are then required to proceed, unless impossible, according to the method not chosen by the buyer”.

Legal Warranty against Hidden Defects

Under articles 1641 to 1649 of the Civil Code, the Customer may request implementation of the warranty against hidden defects if the presented defects were not apparent at the time of purchase, existed prior to purchase (and therefore do not result from normal wear and tear of the Product, for example), and are sufficiently serious (the defect must either render the Product unfit for the intended use or diminish such use to such an extent that the buyer would not have purchased the Product or would not have purchased it at such a price had they known of the defect).

Claims, exchange or refund requests for a non-conforming Product must be made by post or email to the addresses indicated in the legal notices of the site.

In case of non-conformity of a delivered Product, it may be returned to the Seller who will proceed with its exchange. In case of impossibility of exchange (obsolete product, out of stock, etc.), the Customer will be refunded by check or transfer the amount of their order. The costs of the exchange or refund procedure (in particular return shipping costs of the Product) are then borne by the Seller.

Article 9 - Customer Service

The customer service of this Site is accessible by email at the following address: contact [at] decoalsace [dot] fr or by post to the address indicated in the legal notices.

Trésors d'Argan also provides its Customers with telephone assistance to answer their questions. Telephone assistance can be contacted at +33 3 67 10 33 36 (non-premium rate number).

Article 10 - Liability

The Seller Trésors d'Argan cannot be held liable for non-performance of the concluded contract due to the occurrence of a force majeure event. Regarding purchased Products, the Seller shall incur no liability for any indirect damages such as loss of business, loss of profit, damages or costs that may arise.

The choice and purchase of a Product or Service are under the sole responsibility of the Customer. The total or partial impossibility of using the Products, particularly due to equipment incompatibility, cannot lead to any compensation, refund, or liability of the Seller, except in the case of proven hidden defect, non-conformity, defectiveness, or exercise of the right of withdrawal if applicable, i.e., if the Customer is not a Consumer Customer and the contract for acquiring the Product or Service allows withdrawal under article L 221-18 et seq. of the Consumer Code.

The Customer expressly admits using the Site at their own risk and under their sole responsibility. The Site provides the Customer with information for information purposes only, with possible imperfections, errors, omissions, inaccuracies, and other ambiguities that may exist. In any event, Trésors d'Argan cannot under any circumstances be held liable for:

• any direct or indirect damage, particularly regarding loss of profits, loss of earnings, loss of customers, data that may result among others from the use of the Site, or conversely from the impossibility of its use;
• any malfunction, unavailability of access, misuse, poor configuration of the Customer's computer, or use of a browser rarely used by the Customer;
• the content of advertisements and other external links or sources accessible to Customers from the Site.

The photographs and visuals of the Products presented on the Site have no contractual character, so the Seller cannot be held liable if the characteristics of the Products differ from the visuals on the Site or if the latter are erroneous or incomplete.

Article 11 - Intellectual Property Rights

All elements of this Site belong to the Seller or a third-party agent, or are used by the Seller with the authorization of their owners.

Any reproduction, representation, adaptation of logos, textual contents, pictographic or video contents, without this enumeration being limitative, is strictly prohibited and constitutes counterfeiting.

Any Customer guilty of counterfeiting may have their account deleted without notice or compensation and without such deletion constituting damage to them, without prejudice to any subsequent legal proceedings against them at the initiative of the Seller or their agent.

The trademarks and logos contained on the Site may be registered by Trésors d'Argan, or possibly by one of its partners. Any person proceeding with their representations, reproductions, embeddings, distributions, and redistributions incurs the penalties provided for in articles L.713-2 et seq. of the Intellectual Property Code.

Article 12 - Severability of Clauses

If a provision of the GTCS is deemed illegal, null, or for any other reason unenforceable, then that provision shall be deemed severable from the GTCS and shall not affect the validity and enforceability of the remaining provisions.

These GTCS replace all prior or contemporaneous written or oral agreements. The GTCS are not assignable, transferable, or sub-licensable by the Customer themselves.

A printed version of the GTCS and of all notices given in electronic form may be requested in judicial or administrative proceedings relating to the GTCS. The parties agree that all correspondence relating to these GTCS must be in French.

Article 13 - Applicable Law and Mediation

These GTCS are governed by and subject to French law.

Except for public policy provisions, any disputes that may arise in connection with the performance of these GTCS may, before any legal action, be submitted to the Publisher of the Site for amicable settlement.

It is expressly recalled that requests for amicable settlement do not suspend the time limits for bringing legal actions. Except for contrary public policy provisions, any legal action relating to the performance of these GTCS shall be subject to the jurisdiction of the courts in the defendant's domicile.

Consumer Mediation

Under article L.612-1 of the Consumer Code, it is recalled that “any consumer has the right to have recourse free of charge to a consumer mediator with a view to the amicable resolution of the dispute opposing them to a professional. To this end, the professional guarantees the consumer effective recourse to a consumer mediation mechanism”.

To this end, Trésors d'Argan offers its Consumer Customers, in the context of disputes that have not been resolved amicably, mediation by a consumer mediator whose details are as follows:

• APPROVED CONSUMER MEDIATOR - DEVIGNY MÉDIATION
• contact@devignymediation.fr
• https://www.devignymediation.fr/consommateurs.php

It is recalled that mediation is not mandatory but only offered to resolve disputes and avoid recourse to justice.

All rights reserved - May 2026