Section Delivery Faq

The parcel has either been entrusted to a third party, lost by the carrier or stolen during transport by an unscrupulous driver. 

Much more rarely, the customer may be the victim of fraud.

In all cases, you should :

Check around your neighbourhood to ensure that the parcel has not been entrusted to a neighbour and inform Déco Alsace Obernai via the contact page.

We will then check the information provided and contact the carrier, who will inform us of the outcome of the investigation.

Depending on the carrier's return, we may have to reship the order or reimburse you the sums paid, unless proof is provided that (article L. 221-15 of the Consumer Code) the customer is at fault, or a third party to the contract is at fault, that this is insurmountable and that it was unforeseeable (a theft for example), or the non-delivery is the result of force majeure (natural disaster, fire, etc.).

It should be noted that the carrier is not considered to be a third party to the contract.