Section Delivery Faq

You can find your collection code in the email or text message you receive with your parcel and in your Mondial Relay mobile application.

Here are the steps to find it in the Mondial Relay mobile application: 

Step 1: Download the application 

• On Android :Download on Google Play
• On iOS :Download from the App Store

Step 2: Log in

Step 3: Find your parcel (via its tracking number or sender) and click on "More info".

Please note: The collection code will be sent to you by email and text message and will only be available in our application when your parcel is available in the Locker.

You can also contact the carrier:

• Shop2Shop by Chronopost on (+33) 9 69 391 391 (Price of a local call)
• Mondial Relay on (+33) 9 69 32 23 32 (Price of a local call)