Section General Faq

Consumers have a period of 14 clear days to exercise their right of withdrawal* without having to justify their decision or pay any penalties, with the exception of the cost of returning the goods**. 

When the right of withdrawal is exercised, the trader is obliged to reimburse the consumer for all sums paid for the goods**.

* Excluding personalised products and food products likely to deteriorate or expire quickly (short shelf life), goods which have been unsealed after delivery by you and which cannot be returned for reasons of hygiene or health protection.

** The cost of returning the goods is reimbursed within the 14 calendar day cooling-off period. The cost of returning the goods is borne by the consumer.

This right does not apply to products marked to the contrary. The right of withdrawal runs from the day after delivery of the goods in the order.

In order to be taken into account under the right of withdrawal, the returned products must reach Déco Alsace.fr in perfect condition for sale within a maximum of 7 calendar days after the request for withdrawal, after which any return will be refused.

To return a parcel, you no longer need to go to your post office!

Prepare your return from the comfort of your home by printing your returns label and leaving the rest to the postman!

The parcel must be returned to us in Obernai at the following address:

Trésors d'Argan Sarl, Magasin La Boite aux Trésors, 4 rue Sainte-Odile, 67210 Obernai

The request is made from the Customer Account under Product return / Cancellation.

You will find more information in the Returns and Withdrawal section.

You can find the Withdrawal Form in our General Terms and Conditions of Sale.