Section Order Faq

We take the utmost care with our products to ensure that you receive them in the best possible condition. 

If you notice that the parcel is damaged, damaged, torn or that it has been opened, tell the relaying merchant that you refuse the parcel. It will be returned to us.

If you have collected your parcel from a Mondial Relay Locker, keep the parcel, take photos and contact us quickly via our Customer Service department.

The parcel will be returned to us and we will be able to send you a new parcel or refund your money. 

Please note: Complaints made after delivery and receipt of the parcel cannot be taken into account.

If you encounter a problem, please take photos and send them to our Customer Service department as soon as possible.