Where is my parcel?

This page allows you to easily track your package, understand delivery times, and know what to do in case of a delay. It applies to all orders placed on our Alsace store.

Confirmation of shipment of your order

As soon as your order is shipped, you will automatically receive a shipping confirmation email.

This email contains :

• Your order number
• Your package tracking number
• A direct tracking link to the selected carrier
• An estimated delivery date for your information

The carriers used by the Alsace store include :

• Mondial Relay - +33 9 69 32 23 32*
• Chronopost - +33 9 69 39 13 94*
• La Poste / Colissimo - +33 810 821 821**
• Happy Post - +33 1 56 96 06 79*
• Delivengo - +33 810 821 821**

* No surcharge applies   ** Service charged at €0.06 per minute

How to track your package?

You can track the delivery of your order :

• Via the tracking link in the shipping email
• From your Customer Account → Order History and Details → select the relevant order
• By clicking directly on the carrier's logo below and entering your tracking number

Estimated delivery times

The delivery times indicated on the website are estimates. They begin from the moment the package is actually handed over to the carrier.

Once the customer has confirmed payment, the delivery time is estimated at between 3 and 5 working days in mainland France. These times are indicative and may be extended due to logistical constraints.

Additional delays may occur :

• During the summer period (July - August)
• During the holiday season, particularly before Christmas
• During periods of high logistics activity or unforeseen circumstances beyond our control (weather, strikes, customs checks)

Tracking blocked, delayed, or package not received

If your package tracking has not updated for several days or the delivery time seems unusually long, we invite you to :

• Check the tracking directly on the carrier's website
• Check the status of your order in your customer account

If your package has been in transit for more than 10 days (in France), contact our customer service via the Contact page, specifying :

• Your order number
• The name of the carrier
• Your tracking number

Our team will handle your request and get back to you as soon as possible.

Important information

• Once the package has been handed over to the carrier, the carrier becomes responsible for its delivery.
• The tracking information is used to determine the delivery status.
• In the event of proven loss or prolonged delay, a carrier investigation may be opened, which can take up to 15 business days.

We also invite you to consult the FAQ (Frequently Asked Questions) page, where you will find many answers to your questions.

This page is updated regularly to provide you with clear and reliable information on tracking your orders.