FAQ - Frequently Asked Questions

Since 2004, Trésors d'Argan is a company specialising in Natural Cosmetics with Argan Oil, distributing its brand Narjis to Beauty Professionals and private customers, while La Boite aux Trésors is the trade name of the shop in Obernai and Déco Alsace is the name of the online store linked to the Obernai shop.

Since 2010, the La Boite aux Trésors shop in Obernai has offered, in addition to its physical store, an online shop featuring a wide selection of quality artisan and Alsatian products, showcasing local products from small traders.

Go to your Customer Account, section Made in Alsace Newsletter, then check or uncheck the box "Receive the Made in Alsace Newsletter", depending on your preference.

Of course! We offer Gift Sets that you can personalise. The "gift wrapping" option is also available at checkout for each of your products.

Absolutely, our Alsatian Honey jars are labelled with the PGI (Protected Geographical Indication) certification.

Yes, the majority of our products come from Alsatian craftspeople and producers, whom we select for their expertise and quality. You will find these artisans in the Soufflenheim Pottery category, the Specialities category, the stationery section, etc.

This process is necessary for the first use.

For the first use of the Easter Lamb Mould, it is recommended to grease the open mould and then place it in a very hot oven for approximately 40 minutes, let it cool down, and then clean it.

Repeat the same operation: the grease, when heated, will impregnate the clay walls. An Easter Lamb Mould should never be washed — it should only be wiped with a cloth.

To easily unmould the lamb, grease the Easter Lamb Mould and sprinkle the inner walls with ladyfinger biscuit crumbs. Tap to ensure the crumbs adhere properly.

Easter Lamb Mould 18 cm

Close the Easter Lamb Mould and fill it with batter through the back of the lamb.

Tap to avoid the formation of air bubbles in the batter, and let it cool completely before opening the mould.

When removing the Easter Lamb Mould from the oven, never place it on a cold or frozen surface to avoid thermal shock.

You may sometimes notice very fine cracks in the glaze of the Easter Lamb Mould. This crazing is necessary to ensure the heat resistance of the piece.

This process is necessary for the first use.

You need to grease the mould well with a fat (oil or margarine (avoid butter)) and place it in your cold oven, which you will heat to 120° for 20 minutes, and repeat this operation a second time for good unmoulding.

Our range of Kugelhopf Moulds

Afterwards, use your Kugelhopf Mould by greasing it only once and placing it in a cold oven that you heat to the required temperature.

When removing the mould from the oven, never place it on a cold or frozen surface to avoid thermal shock.

Once cooled, clean your Kugelhopf Mould with lukewarm water and a sponge or (non-metallic) brush and dish soap.

After drying, store your mould in a dry and well-ventilated place, and it will give you full satisfaction for many years.

You may sometimes notice very fine cracks in the glaze of the Kugelhopf Mould. This crazing is necessary to ensure the heat resistance of the piece.

Before the first use, we recommend:

We recommend soaking it (casserole + upside-down lid) in cold water for at least 12 hours, ideally overnight.

Afterwards, drain the water and dry it.

Cook 2 to 3 cm of milk in the casserole (without the lid) in the oven at 100°/110°. As soon as the milk starts to simmer, turn off the oven, remove the casserole, and let it cool.

Clean the casserole with water and soap. After thorough air drying, store it in a dry and well-ventilated place — it is ready to use!

Our range of Baeckeoffe Casseroles

This process is recommended for your first use.

Afterwards, use your Baeckeoffe Casserole by placing it in a cold oven that you heat to the required temperature.

When removing the casserole from the oven, never place it on a cold or frozen surface to avoid thermal shock.

Once cooled, clean your Baeckeoffe Casserole with lukewarm water and a sponge or (non-metallic) brush and dish soap.

After drying, store your casserole in a dry and well-ventilated place.

You may sometimes notice very fine cracks in the glaze of the Baeckeoffe Casserole. These micro-cracks are essential to allow the clay of the pottery to expand and contract without breaking.

They are more or less visible depending on the pieces and colours, and become more pronounced over time and with use.

A natural shrinkage of the pottery of 2 to 8% is entirely normal, due to the evaporation of water turning into gas, causing the molecules to come closer together.

It may also happen that a lack of paint can occur under the handles of the mould when turning it over. This is not a defect, as everything is covered with protective varnish and it does not present an aesthetic flaw as it is located under the handles and is not visible.

Before the first use, we recommend:

For the first use of your Langhopf Mould, we recommend greasing the mould well with a fat (oil or margarine (avoid butter)) and placing it in your cold oven, which you will heat to 120° for 20 minutes, and repeating this operation a second time for good unmoulding.

Our range of Langhopf Moulds

This process is recommended for your first use.

Afterwards, use your Langhopf Mould by greasing it only once and placing it in a cold oven that you heat to the required temperature.

When removing the mould from the oven, never place it on a cold or frozen surface to avoid thermal shock.

Once cooled, clean your Langhopf Mould with lukewarm water and a sponge or (non-metallic) brush and dish soap.

After drying, store your mould in a dry and well-ventilated place, and it will give you full satisfaction for many years.

You may sometimes notice very fine cracks in the glaze of the Langhopf Mould. This crazing is necessary to ensure the heat resistance of the piece.

Search for your items in the top menu or in the white search field at the top of the page "Search for a product".

Click on a product to see the full description.

Click on the "Add to cart" button.

At any time, you can view your cart by clicking the "Cart" icon at the top right, modify quantities, remove an item, and then continue shopping.

To place an order, click on "Cart".

Cart

Order summary

This page displays all your purchases.

Click the "Continue" button.

Account

Sign in

Log in with your email address and password on the right side if you have an account with Déco Alsace.

If you don't have an account yet, create one on the left side. For more details on how to create your account, see our Customer Account section.

Delivery addresses

Choose a delivery address or add a new delivery address.

Check or uncheck the small box on the left of the text "Use the same address for delivery and billing" and choose an address.

You can also edit already created addresses by clicking on the link found below the delivery and billing addresses.

Then click on the "Continue" button at the bottom.

Shipping

Choose from the various carriers offered for home delivery, to a pickup point, or collection from the shop in Obernai.

Payment

Choose from the various payment methods offered.

Remember to check the box "You accept the Terms and Conditions and agree to them without reservation" before confirming your payment.

That's it — your order has been placed and you have received a copy by email.

If you can no longer remember your password, click on "Forgot password". Follow the instructions and a new password will be sent to you by email. Of course, you can change it afterwards.

Password reset can be done via this link.

Our tip: copy and paste the received password to avoid confusion between certain characters.

Creating an account on the Alsace Shop allows you, on the one hand, to accumulate loyalty points with each order placed, and on the other hand, to manage your personalisation if needed.

When you place an order for a personalised product and notice an error or improvement to be made, through your account you can adjust your personalisation by returning to your order.

Simply click on Customer Account then "Order". You can then view your current order and track its status.

To make your modification, simply click on the item in question. The personalisation tool will open, and you can make your change.

Remember to click "Save" in the top left of the personalisation window once the modification has been made to confirm your change.

Please note: a change is only possible if your order has the status "pending". Once your order has the status "in progress", it can no longer be modified.

A customer account allows you to manage your addresses, personal data, loyalty points, and discount vouchers, as well as view the history and details of your orders, and view, download, and print your invoices.

It also allows you to receive, if you wish, our newsletters and to be kept informed of our promotions, new products, or seasonal products.

After logging into your account, you can view your points at step 1 of the cart.

If you have points, you can use them in full or in part by entering them in the field.

You can also find an explanation via the Loyalty Points link.

No, there is no minimum order amount on our Alsace Shop.

After validation and acceptance of your payment, you will receive within the following minutes a confirmation email summarising your order.

If you have not received this email, we invite you to contact us via the contact form as soon as possible.

Yes, a tracking link is sent by email as soon as your parcel is dispatched. You can also find this link in your Customer Account.

If you have a problem with your order, you can contact us directly via the Contact page, but don't hesitate to consult our FAQ — you might find the solution to your problem there!

If we have forgotten an item in your order, contact our Customer Service as soon as possible so that we can send you the missing product.

Remember to include your order number in the email to facilitate the process.

We take the greatest care with our products so that you receive them in the best possible condition.

If you notice that the parcel is damaged, torn, or has been opened, inform the relay merchant that you are refusing the parcel. It will be sent back to us.

If you have collected your parcel from a Mondial Relay Locker, keep the parcel, take photos, and contact us quickly via our Customer Service.

The parcel will be returned to us and we will be able to send you a new parcel or issue a refund.

Please note: Claims made after delivery and handover of the parcel may be considered.

If you encounter a problem, take photos and send them to our Customer Service as soon as possible.

If there is an error in your order, contact us via our Customer Service as soon as possible, providing your order number, what you ordered, and what you received instead.

After that, we will find a solution together.

My order status is "Awaiting proof approval":

This status indicates that we have received your order regarding a product personalisation and that we have sent you a preview of the printed and/or engraved product that you must complete and sign for final approval.

My order status is "Proof file validated":

This status indicates that we have received the confirmation of the proof initially sent and validated by you. The proof file contains the visual of your order as you will receive it. The printed and/or engraved product can no longer be modified or cancelled.

My order status is "Inconsistency - Please contact us":

This status indicates that we have received your order, but inconsistencies in the information you entered do not allow us to dispatch the parcel. We will contact you to correct the missing information.

My order status is "Payment error":

This status indicates that a payment error has occurred blocking your current order. You will be automatically notified by email of the issue as soon as possible.

My order status is "Bank transfer reminder":

This status indicates that we have received your order with a bank transfer payment option; however, we have not yet received your payment. The order will be automatically cancelled within 48 hours.

My order status is "Payment validated – being prepared":

Your order has been paid and accepted. Your parcel is being prepared for dispatch as soon as possible.

My order status is "Replacement product agreed":

This status indicates that a product in your order is out of stock, and after contact by email or phone, we have found a replacement product in agreement with you. This product replaces a product in your order at equal value.

My order status is "Awaiting in-store collection":

You have chosen in-store collection. Your order is ready to be collected at the Boutique in Obernai.

My order status is "Awaiting carrier":

Your order has been prepared and we are waiting for the carrier to collect the parcel on the next business day.

My order status is "Shipped":

Your order has been handed over to the carrier and is on its way. We invite you to consult the tracking of your parcel available in the receipt email and in your Customer Account.

My order status is "Partially shipped":

This status indicates that your order has been split and part of it has been dispatched. This can happen when a single product is being restocked and we are waiting for additional stock to finalise the order.

My order status is "Pre-order":

This status indicates that your order is a pre-order. The product is not in stock and we are waiting for its imminent arrival, according to the information indicated on the product page. This generally concerns new items from one year to the next.

My order status is "Restocking in progress":

This status indicates that the current stock is insufficient for the quantity of products ordered. Restocking a product delays the dispatch of the order by a few business days.

My order status is "Restocking within 5 to 8 days":

This status indicates that the current stock is insufficient. Restocking a product can take 5 to 8 days if the product is out of stock at the supplier.

My order status is "Restocking within 10 to 15 days":

This status indicates that the current stock is insufficient. Restocking a product can take 10 to 15 days if the product comes from France or Europe.

My order status is "Product out of stock":

This status indicates that one or more products in your order are permanently out of stock and we will no longer be able to dispatch them to you. We will contact you to find a replacement solution or a refund.

My order status is "Cancelled":

Your order has been cancelled for various reasons, the most common being your own request.

My order status is "Partial refund":

This status indicates that we have proceeded with a partial refund of your order to the original payment method.

My order status is "Refunded":

This status indicates that there has been an order return and the amount paid has been refunded to the original payment method.

My order status is "Parcel returned uncollected":

This status indicates that the order originally dispatched has been returned to us because the parcel was not collected in time at the pickup point or post office. We will contact you to make new arrangements.

My order status is "Return received":

This status indicates that we have received the parcel you requested and sent back. We will proceed with a replacement or refund of the order according to the instructions given.

My order status is "Return dispatched":

This status indicates that the return of your order has been replaced and re-dispatched.

My order status is "Annual leave":

This status indicates that the shop is open, but we are on annual leave. Your order will be prepared and dispatched upon our return. This information is generally visible in several places throughout the shop.

You can reach us by:
Phone: 07 43 62 03 67
WhatsApp: Déco Alsace
Email: Customer Contact

We are available Tuesday to Saturday, from 10 a.m. to 6 p.m.

The consumer has a period of 14 days to exercise their right of withdrawal* without having to justify reasons or pay penalties, with the exception of return shipping costs**.

When the right of withdrawal is exercised, the seller is required to refund the consumer the full amount of the goods paid**.

* Excluding personalised products and food products likely to deteriorate or expire quickly (short use-by date), goods unsealed after delivery by yourself that cannot be returned for hygiene or health protection reasons.

** The so-called "outbound" return shipping costs are refunded within the framework of the 14-calendar-day right of withdrawal. The so-called "return" costs for returning goods are borne by the consumer.

This right does not apply to products bearing a contrary mention. The right of withdrawal starts from the day after delivery of the ordered goods.

To be eligible for the right of withdrawal, returned products must reach Déco Alsace in perfect resaleable condition, within a maximum of seven calendar days after the withdrawal request. After this deadline, any return will be refused.

To send back a parcel, you no longer need to go to your post office!

Prepare your parcel return from home by printing your return label and let your postman take care of the rest!

The parcel must be returned to us in Obernai at the following address:

Trésors d'Argan Sarl, Magasin La Boite aux Trésors, 4 rue Sainte-Odile, 67210 Obernai

The request is made via the Customer Account, section Product Return / Cancellation.

Find the information in the Product Returns and Right of Withdrawal section.

You will find the Withdrawal Form in our General Terms and Conditions of Sale.