Why your parcels go missing

Missing parcels: this is caused, in part, by the growth in online shopping. 

If you can't find your parcel even though online tracking says it's been delivered, you're not alone.

This problem is becoming increasingly common, especially with the rise in online shopping since the end of the pandemic.

According to an article in Le Télégramme, the number of parcels being delivered has increased enormously, which has put a lot of pressure on delivery staff. Unfortunately, delivery errors have become commonplace, especially when delivery drivers are very busy. If you encounter this problem, the first thing to do is to check that the delivery address is correct.

If it is incorrect, contact Customer Services immediately to give them the correct address. If the address is correct, but the parcel cannot be found, also contact customer services to ask them for an explanation and see if they can help you locate your parcel.

In all cases, it is important to keep a record of all communications with customer services and to ask for proof of delivery to ensure that you have received your parcel.

Delivery drivers work very fast

According to one delivery driver, he has to deliver up to 200 parcels a day. If they are too slow or fill in the delivery note incorrectly, they are penalised.

In France, there are many competing delivery companies. But often these companies use subcontractors.

A journalist explains that the last delivery person may be a micro-entrepreneur who only earns a few euros on a delivery. They don't have time to take their time. They have to work fast.

The quality of the service is less important than the pressure he is under.

Missing parcels: how can we avoid delivery errors in the future ?

To avoid problems with future deliveries, we recommend that you opt for Relay Point deliveries, which take some of the pressure off the home delivery circuit.

If you have received a wrong parcel, you can make a complaint to the carrier by calling customer service. An investigation will then be launched to find the parcel.

If the delivery company cannot find it, it will refund the value of the item within two to four weeks, provided you can prove its value.

If you receive a parcel by mistake, contact the sender via the address on the parcel to inform them of the error. If not, contact the transport company, which will re-route the parcel.

We recommend that you do not keep a parcel that does not belong to you.

If a claim is made, the transport company may find you and demand that the parcel be returned to its owner.