Mondial Relay Delivery Times
Mondial Relay does everything possible to deliver parcels within 3 working days from collection for deliveries within mainland France. For international deliveries, the timeframe is 3 to 6 working days depending on the destination.
Watch out for peak periods
Due to its popularity, these timeframes are considerably extended during the summer season or at year-end and can reach 8 to 10 days. During these periods, we recommend choosing faster carriers such as Colissimo or Shop2Shop by ChronoPost.
Fast dispatch from Déco Alsace
In 90% of cases, your parcel is dispatched on the same day as your order. We aim to provide you with an estimated delivery date as soon as your order is shipped - don't delay!
Track your parcel in real time
From your Customer Account, under Orders and returns, you can track the progress of your parcel at any time. Remember to check it regularly!
Our available delivery methods
Déco Alsace offers you several delivery options tailored to your needs. Visit our dedicated delivery methods page to choose the solution best suited to your situation.
Collection Deadlines at Lockers and Relay Points®
Collecting your parcel on time is essential to avoid automatic return to the sender. Whether you are in France or Europe, deadlines vary depending on the type of collection point.
In France
When your parcel arrives at a Locker or Relay Point®, you have five calendar days to collect it, including Sundays and public holidays.
For example : a parcel delivered on Wednesday must be collected by the following Monday at the latest.
⚠️ It is not possible to extend the collection deadline.
When your parcel arrives at a Locker or Relay Point®, you have five calendar days to collect it, including Sundays and public holidays. If the deadline is exceeded, the parcel will be returned to the sender and you will be charged the re-delivery costs.
No claims can be accepted in the event of the collection deadline being exceeded. Storage conditions and durations are defined exclusively by the carrier, without any possibility of intervention on our part. For a longer deadline, we recommend opting for home delivery.
Deadlines by Country in Europe
- France : 5 days at Lockers and 5 days at Relay Points
- Belgium : 5 days at Lockers and 5 days at Relay Points
- Spain : 8 days at Lockers and 8 days at Relay Points
- Italy : 7 days at Lockers and 7 days at Relay Points
- Luxembourg : 5 days at Lockers and 5 days at Relay Points
- Netherlands : 5 days at Relay Points
- Poland : 48h at Lockers (72h for indoor Lockers) and 72h at Relay Points
- Portugal : 8 days at Lockers and 8 days at Relay Points
Security and Vigilance - Mondial Relay Cyberattack of December 2025
In December 2025, Mondial Relay fell victim to a cyberattack on 23 December. This incident led to the exposure of certain customers' personal data : name, email and postal addresses, phone number and logistics data. No banking data, passwords or payment methods were compromised.
Following this incident, targeted fraud attempts were observed via email or SMS, posing as Mondial Relay or a retailer. Stay vigilant.
How to Recognise a Fraudulent Message?
⚠️ This type of message is fraudulent. No payment or confirmation of personal information is required in this way.
Official Mondial Relay Emails : Do Not Confuse
Official emails from Mondial Relay continue to be sent normally. These legitimate messages may indicate that the parcel is in transit, has arrived at the relay point or is available for collection. Do not confuse them with fraudulent messages.
Recommended Verification Procedure
- Log in to your customer account on our website
- Go to the Orders and Returns section
- Check the official tracking number associated with your order
- Verify the actual delivery status directly from this interface
No link received by email or SMS should be used to carry out these checks.
👉 Only the following domain names are valid :
- www.mondialrelay.fr
- www.decoalsace.fr
- www.deco-alsace-obernai.fr
- www.tresorsdargan.fr
- www.tresorsdargan.com
Any other domain name, even very similar ones, should be considered suspicious.
Our Recommendations
- Never click on a link contained in an unsolicited message
- Never share your personal or banking information by email or SMS
- Always check your orders from your customer account
- If in doubt, delete the message
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